1. INTRODUCTION

Welcome to D2D – Drivers to Drivers. Door to Door. D2D ("D2D", "we", "our", or "us") is committed to protecting the privacy and security of the personal information shared by our customers, drivers, vehicle owners, business partners and visitors to our website, mobile applications and related services. This Privacy Policy explains how we collect, use, process, store, share and protect your information when you:
• Visit or use our website;
• Use our mobile application;
• Book or enquire about cab services;
• Register as a driver or vehicle partner;
• Use our airport, local, outstation or corporate transportation services;
• Communicate with our customer support team;
• Partner with D2D; or
• Otherwise interact with D2D. By using our website, application or services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with D2D, we may collect different categories of information. 2.1 Personal Information We may collect information such as:
• Full name
• Mobile number
• Email address
• Residential or business address
• Date of birth, where required
• Gender, where voluntarily provided or legally required
• Identification and verification information
• Account login information
• Emergency contact information, where applicable
2.2 Booking & Travel Information When you make a booking or enquiry, we may collect:
• Pickup location
• Drop-off location
• Travel date and time
• Destination
• Trip type
• Number of passengers
• Vehicle preference
• Booking history
• Special travel requirements
• Driver and vehicle details associated with your booking This information is used to facilitate and manage your journey.
2.3 Location Information Where required for providing our services, D2D may collect location information from your device or through information you provide during the booking process. Location information may be used to:
• Identify pickup and drop locations;
• Facilitate cab allocation;
• Help drivers locate customers;
• Track or manage an active trip where applicable;
• Improve route and service efficiency;
• Provide relevant travel services; and
• Improve our overall service experience. You may control certain location permissions through your device settings. However, disabling location access may affect certain features or services.

3. INFORMATION FROM DRIVERS & VEHICLE PARTNERS

If you register as a driver, vehicle owner, fleet operator or mobility partner, we may collect additional information required for onboarding and verification. This may include:
• Full name
• Mobile number
• Email address
• Address
• Driver's licence details
• Government-issued identification details
• Vehicle registration details
• Registration Certificate (RC)
• Insurance details
• Pollution Under Control (PUC) information
• Fitness certificate
• Permit details
• Bank/payment information
• Vehicle photographs
• Driver photographs
• Police verification information, where applicable
• Other documents required for verification or regulatory purposes Such information may be used to verify eligibility, facilitate onboarding, manage bookings, process payments and maintain service and safety standards.

4. PAYMENT INFORMATION

When you make a payment through D2D or a third-party payment provider, payment information may be processed by the relevant payment service provider. Depending on the payment method, this may include:
• Transaction amount
• Transaction reference
• Payment status
• Payment method
• Billing information D2D may not directly store complete card, banking or other sensitive payment credentials where payment processing is handled by third-party payment providers. Payment providers may process your information according to their own privacy policies and terms.

5. COMMUNICATION INFORMATION

When you communicate with D2D, we may collect and retain information relating to the communication. This may include:
• Customer support conversations
• Emails
• Messages
• Call details
• Booking-related communications
• Feedback and complaints
• Information provided through contact forms We use this information to respond to enquiries, provide support, resolve disputes and improve our services. Where legally permitted and appropriately disclosed, certain calls or communications may be recorded for quality, training, security or dispute-resolution purposes.

6. DEVICE & TECHNICAL INFORMATION

When you access our website or application, certain technical information may automatically be collected. This may include:
• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Application version
• Language preferences
• Time zone
• Website activity
• Pages visited
• Approximate location derived from technical information
• Error logs and diagnostic information This information helps us maintain, secure and improve our website and applications.

7. COOKIES & SIMILAR TECHNOLOGIES

D2D may use cookies, pixels, web beacons and similar technologies to improve website functionality and understand how visitors use our services. Cookies may help us:
• Remember preferences;
• Maintain sessions;
• Understand website traffic;
• Improve website performance;
• Analyse user behaviour;
• Personalise certain experiences; and
• Support marketing and advertising activities where applicable. You may control or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

8. HOW WE USE YOUR INFORMATION

D2D may use the information we collect for legitimate business and service purposes, including: Providing Services
• Processing bookings;
• Arranging cab services;
• Connecting customers with drivers;
• Managing airport and outstation trips;
• Providing customer support;
• Managing corporate transportation requirements. Account & Booking Management
• Creating and maintaining accounts;
• Confirming bookings;
• Sending booking notifications;
• Providing trip updates;
• Managing cancellations and modifications. Safety & Verification
• Verifying drivers and vehicles;
• Conducting onboarding checks;
• Supporting fraud prevention;
• Maintaining service and safety standards;
• Investigating complaints or incidents. Payments
• Processing transactions;
• Confirming payments;
• Managing refunds;
• Maintaining transaction records. Communication We may use your contact information to send:
• Booking confirmations;
• Driver or vehicle information;
• Trip updates;
• Important service notifications;
• Customer support responses;
• Operational messages. Where required by applicable law, we will obtain appropriate consent for promotional communications. Improvement & Analytics We may use aggregated or otherwise appropriately protected information to:
• Analyse service usage;
• Improve our platform;
• Develop new features;
• Understand customer preferences;
• Improve operational efficiency;
• Monitor service quality.

9. HOW WE SHARE INFORMATION

D2D does not sell your personal information as a commodity. However, we may share information with appropriate parties when necessary to provide our services or fulfil legitimate business, legal or operational requirements. These parties may include: Drivers & Vehicle Partners Information necessary to complete a booking may be shared with the assigned driver or vehicle partner. For example, this may include:
• Customer name;
• Pickup location;
• Drop location;
• Contact information necessary for the trip;
• Booking details. Similarly, customers may receive relevant driver and vehicle information necessary to identify their assigned cab.
Service Providers We may work with third-party providers that support:
• Payment processing;
• Cloud hosting;
• Website and application infrastructure;
• Communication services;
• SMS and messaging;
• Analytics;
• Customer support;
• Identity or document verification;
• Technology and security services. These providers may access information only to the extent necessary to provide services to D2D.
Business Partners Where applicable, information may be shared with corporate customers, travel partners, fleet operators or other authorised business partners to fulfil a booking or service requirement.
Legal & Regulatory Authorities We may disclose information where required to:
• Comply with applicable laws;
• Respond to lawful government requests;
• Comply with court orders;
• Prevent fraud;
• Protect our rights;
• Investigate security incidents; or
• Protect the safety of users or the public.

10. DATA SECURITY

D2D takes reasonable technical, administrative and organisational measures to protect personal information against:
• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction; and
• Other security threats. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing services;
• Maintaining booking records;
• Meeting legal and regulatory obligations;
• Resolving disputes;
• Preventing fraud;
• Maintaining financial and transaction records;
• Enforcing agreements; and
• Protecting our legitimate business interests. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable laws and our internal policies.

12. THIRD-PARTY LINKS & SERVICES

Our website or application may contain links to third-party websites, applications, payment gateways or other services. D2D is not responsible for the privacy practices, content or security of third-party services. We encourage you to review the privacy policies of third-party services before providing them with your personal information.

13. MARKETING COMMUNICATIONS

Where permitted by applicable law, D2D may send promotional communications regarding:
• New services;
• Offers;
• Travel-related information;
• Promotions;
• Updates;
• Partner services. You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us. Please note that you may continue to receive essential service-related communications, such as booking confirmations, cancellation notices and important account or trip updates.

14. CHILDREN'S PRIVACY

D2D services are not intended to be used independently by children where such use is prohibited by applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. YOUR PRIVACY RIGHTS

Subject to applicable laws and regulations, you may have rights relating to your personal information, including:
• The right to request access to certain personal information;
• The right to request correction of inaccurate information;
• The right to request deletion of information where legally permitted;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain promotional communications;
• The right to raise a privacy-related complaint. Certain information may need to be retained where required by law or for legitimate business purposes. To exercise an applicable privacy right, please contact us using the details provided below.

16. CONSENT

Where required by applicable law, D2D may rely on your consent to collect, use or process certain personal information. You may withdraw consent where legally permitted. Withdrawal of consent may affect our ability to provide certain services or features where the relevant information is necessary to provide those services.

17. DATA TRANSFERS

Depending on the technology and service providers used by D2D, personal information may be processed or stored on systems located within or outside your state or country. Where applicable, D2D will take reasonable measures to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

18. BUSINESS TRANSFERS

If D2D undergoes a merger, acquisition, restructuring, sale of assets, investment, reorganisation or similar corporate transaction, personal information may be transferred as part of that transaction. Any such transfer will be handled in accordance with applicable law.

19. CHANGES TO THIS PRIVACY POLICY

D2D may update this Privacy Policy from time to time to reflect:
• Changes in our services;
• Changes in technology;
• Changes in applicable laws;
• Changes in our business practices; or
• Improvements to our privacy practices. When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this page periodically.

20. GRIEVANCE REDRESSAL

If you have a concern, complaint or question regarding the collection or use of your personal information, you may contact our Grievance Officer / Privacy Contact. Grievance Officer Name: [Name] Designation: [Designation] Email: [Privacy/Support Email] Phone: [Phone Number] Address: [Registered Office Address] We will review and respond to privacy-related complaints in accordance with applicable laws and regulatory requirements.

21. CONTACT US

If you have any questions regarding this Privacy Policy or how D2D handles your information, please contact us. D2D Phone: +91 70264 86666 Email: contact@cabdeals.in

4. PAYMENT INFORMATION

22. ACKNOWLEDGEMENT By accessing or using the D2D website, application or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the relevant D2D services, subject to any rights or obligations applicable to existing bookings or contractual arrangements.
D2D Drivers to Drivers. Door to Door. Your journey. Our drivers. One simple ride. © D2D. All Rights Reserved.